See where new customer inquiries may be getting missed
Answer a few short questions about how your business responds to new inquiries. See an initial score and an area to review first in about seven minutes. The optional $29 report adds the items listed at checkout.
Hypothetical example
Customer writes09:02
Books elsewhere11:15
Your reply16:40
Sale lost–
Too lateWe could not calculate your score.
The $29 PDF report includes scores by area, an illustrative estimate based on your answers, an example response process, suggested next steps and ready-to-use messages. See the checkout page for the current report contents and access instructions.
See an illustrative example
This fictional case shows how an observation can become a next step. It is not a page from the paid PDF or a preview of your result.
An inquiry without an owner
In this fictional service business, two colleagues share an inbox. Each assumes the other will answer a pricing inquiry, so it is still waiting the next morning.
A next step to try
At the start of each shift, assign one person to check new inquiries. Record an owner and the next action for each open conversation.
What to review
At the end of the week, look at the open conversations together. Check which still lack an owner or a dated next action, and agree how to handle them.